About the company

A specialist in identity, secure transactions, and digital services, IN Groupe is the global leader in secure identity and trust services. Every day, our 4,000 employees across 40 countries work to ensure that everyone has access to a reliable and secure identity, both in the physical and digital worlds. With our solutions and our international network of 10 R&D centers, we support governments and businesses in more than 130 countries.

Joining IN Groupe means helping to shape the future of the identity and secure transaction market. Become part of our international teams — driven by innovation and proud to design solutions that make life easier and protect personal data for millions of people around the world.

About the role

We are looking for a service minded and tech savvy strong communicator to join our Services Desk that provides technical support to superusers, service providers and brokers of MitID and NemLogin. Besides being able to grasp complex IT infrastructure you must have a good understanding of what good customer service is and how to ensure a great customer journey.
Furthermore, in this role you will be working closely with our Service Delivery Managers and a part of delivering a monthly Service level agreement report. You will be responsible for the invoicing of MitID Erhverv customers, and be the contact for handling questions, challenges and errors in regard to invoicing, in other words, you will be our invoicing expert.

You will be joining a team of currently five colleagues, ensuring that phone and e-mail inquiries is answered between 8am and 8pm on weekdays and from 10am to 4pm on weekends and public holidays. This means a 37 hour work week on an alternating roster. A roster which is planned in good time, but not ‘set in stone’ as we are practising a culture of flexibility accommodating a high level of work/life balance. Furthermore, you will be compensated for work outside regular business hours in accordance with our agreement with the Danish Financial Association (Overenskomst Finansforbundet).

Main responsibilities

• Generate a monthly Service level agreement report

• Invoice of MitID Erhverv customers

• Support customers via e-mail, ITSM tool (ServiceNow) and phone

• Handle tickets in ServiceNow in accordance with ITIL principles

• Update and creating new support web content

• Accurately and thoroughly advise the best options for customers

About you

• Basic Microsoft Excel skills and flair for working with numbers

• Customer service experience from e.g., a service desk, IT-support, CallCenter, etc. or something otherwise relevant.

• Ability to deliver support in both Danish and English written and verbally.

• Great understanding of the connection between different IT systems.

• Good understanding of business processes.

To thrive in this position:

• Work independently and in a team, with strong organization and task‑prioritization skills.

• Quick analytical thinking to understand customer issues and identify effective solutions.

• Strong communicator focused on delivering an excellent customer experience.

• Curious about product functionality and able to share insights clearly and systematically.

• Attentive, outgoing, responsible, and committed to continuous learning.

• Strong problem‑solving abilities with a sharp eye for detail.